Hotels lose money every day to disputes that should be won. Manual responses drain staff time, slow operations, and still miss key evidence.
Lost Revenue
Hotels lose significant revenue to chargebacks, often from unfair disputes. Guests may stay but later claim “services not provided,” or cancel after deadlines yet still recover funds. Rising friendly fraud drains revenue while banks add costly fees. Each chargeback not only erodes profit but also increases processing costs and staff burden.
Wasted Time
Dealing with chargebacks drains valuable hotel staff time. Each case requires gathering booking records, payment details, guest comms, and policies—often scattered across multiple systems. Staff then must format this evidence and respond within strict deadlines. Instead of focusing on guest experience or revenue growth, hotels spend hours on paperwork with no guarantee of winning.
Stressed Teams
Chargebacks create stress for hotel teams because most staff aren’t experts in dispute management. Every request feels urgent, with strict deadlines and complex requirements from banks. Without clear guidance, teams scramble to piece together evidence and draft responses, never certain if they’re doing it right. This constant pressure pulls focus away from core operations.
Built for hotels. Automated to Win.
Integrations
Secure, PCI-compliant connections to any system where guest information resides. Just show us where to look once and we'll build custom integrations so your team never has to respond to evidence requests ever again.
Property Management System
Live
Property: Whistler Apex Suites
Data Records: Reservations, Guest Folio, Support
UPTIME
100%
ALERTS
REQUESTS
483
REQUEST VOLUME
5%
Evidence Collection
When a dispute appears, our intelligent AI agents auto-pull receipts, booking terms, check-in logs, correspondence, IP/device signals, and more.
Gathering Info on Room Change
OTA Booking
PMS Rez
Guest Folio
File & Win
Using the industries largest AI dataset trained on hotel chargeback we compose the most compelling representment packages. When put to the test, our unique insights into what wins cases provides better results than 99.4% of experts.
Reason for Dispute: Unsatisfied with service
72 Data Fields Processed
5%
96% Likelihood of successful outcome
Why Trust Us
We've been in your shoes, our team has managed hotel properties and operated an OTA with global inventory.
Purpose-Built for Hospitality Engineered for hotels, wholesalers, and OTAs—no generic tooling, no heavy lifts.
Proven Outcomes Automation that gathers stronger evidence, files faster, and wins more cases.
Security & Compliance SOC 2 and ISO 27001 ready for Q4 2025. Bank-grade encryption. Least-privilege access and full audit trails.
FAQ
What is a chargeback and why does it matter to my hotel?
A chargeback happens when a guest disputes a credit card transaction. Hotels lose revenue, pay fees, and risk higher processing costs if chargebacks aren’t managed effectively.
How does Win Chargebacks help me fight chargebacks?
We automatically gather evidence from your booking systems, payment providers, and guest records, then use AI to submit winning dispute responses on your behalf.
Do I need to manually prepare evidence?
No. Our system connects to your property management system (PMS), channel managers, and payment processors to collect the necessary documentation and build a compelling defense.
What does it cost to use Win Chargebacks?
We operate on a success-based model. You only pay when we successfully overturn a chargeback—keeping our incentives aligned with yours.
Will this work with the payment provider I already use?
Yes. Win Chargebacks integrates with major processors, PSPs, and hotel booking systems, so you don’t need to change how you accept payments.
Pay only when you win
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